Privacy Policy
Platinum Rx North Privacy Policy
At Platinum Rx North Pharmacy, protecting your private health information is not just a legal obligation—it is a core part of our commitment to you. This policy outlines how we collect, safeguard, and use the information you share with us online and in-store.
Information We Collect
Personal Information
We collect information necessary to provide safe and effective care, which may include:
- • Contact Details: Name, address, phone number, and email address.
- • Identity Verification: Date of birth and driver's license number (where required).
- • Payment Data: Credit card information and billing addresses for copays or purchases.
- • Health Data: Prescriptions, medical history, insurance coverage, and allergy information.
Digital & Usage Information
When you use our digital tools, we may automatically collect:
- • Device Data: IP address, browser type, and device identifiers.
- • Usage Metrics: Pages visited, time spent on the app, and crash logs.
- • Location Services: General geographic location to help coordinate local services (only with your consent).
How We Use Your Information
Your information is used primarily to manage your health and improve our services, including:
- • Pharmacy Operations: Processing refills, checking drug interactions, and billing insurance.
- • Care Coordination: Communicating with your doctors, caregivers, or hospice teams.
- • Communication: Sending notifications about order status, Med Sync reminders, or health alerts.
- • Customer Service: Responding to your inquiries and resolving issues.
- • Improvement: Analyzing service usage to enhance our app and in-store experience.
Sharing Your Information
We do not sell your personal data. We share information only when necessary:
- • Healthcare Partners: With your physicians and insurance providers to coordinate care.
- • Service Providers: With trusted technology vendors who support our app and systems under strict confidentiality agreements.
- • Legal Compliance: When required by law, such as reporting to the Texas Prescription Monitoring Program.
- • Consent: When you explicitly authorize us to share information with a family member or caregiver.
Data Security
We implement robust security measures, including encryption and strict access controls, to protect your Protected Health Information (PHI) in compliance with HIPAA regulations. While we strive for maximum security, no digital transmission is 100% distinct from risk.
Your Rights
Under HIPAA and state laws, you have specific rights:
- • Access: You may request a copy of your medical records and billing history.
- • Correction: You may request corrections to any information you believe is inaccurate.
- • Restriction: You may ask us to limit how we share your information for certain purposes.
- • Confidentiality: You may request that we communicate with you via alternative means or locations.
Children's Privacy
Our digital services are not intended for children under 13. We do not knowingly collect personal data from children online without parental consent.
Updates to Policy
We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or app.
Contact Us
If you have questions about your privacy rights or this policy, please contact our team: Platinum Rx North Pharmacy, 5627 Aldine Bender Rd, Houston, Texas 77032 Phone: (281) 227-1010 Email: platinumrxnorth@gmail.com
Need Assistance?
Our team is available Monday through Saturday to help.
(281) 227-1010(281) 227-1015platinumrxnorth@gmail.com